<p>Highly accomplished <strong>Customer Service Professional </strong>with over five years of experience in account management, claims, sales processing, and call-center operations.&nbsp; Talent for identifying customer needs and presenting appropriate company product and service offerings.&nbsp; Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.&nbsp; Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.&nbsp; Expertise in resolving escalated customer service issues.&nbsp; Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel and Microsoft PowerPoint&reg;).&nbsp; Fully bilingual in Spanish and English.</p>