Xtrategit successfully transformed ASUME’s records management system from a paper-based process to an electronic records management system by implementing a high-quality digitalization process at record-breaking productivity rates using our project management expertise.  Xtrategit’s team digitalized 4.7 million images or pages that formed part of ASUME’s records across 10 regional offices within a 6-month period.  In 1975 the U.S. government created the Child Support Program to enforce compliance of support payments required by parents. In the past, case records had been maintained in a paper-based system resulting in lost and stolen records, inefficient use of space, unproductive use of Case Manager’s time, difficulties during federal audits, and poor customer service. The digitalization project required intense project management expertise to ensure high-quality images at a productivity rate of 24,000 images digitalized daily.  ASUME’s records were reviewed by our team to eliminate duplicated paper and indexed using a records management system that allows for secure, quick and easy access within a centralized records management system.

The digitalization project resulted in numerous benefits for ASUME, including:

1. a centralized records management system that could be accessed easily from any of its 10 regional offices, 
2. improved security of electronic records and sensitive information, 
3. improved program management and potential for increased allocation of federal funds,
4. improved use of space and resources, 
5. improved utilization of Case Manager’s time and increased focus on value-added activities, 
6. improved customer service, and 
7. reduced costs related to managing the records. 

Due to the successful implementation of this project ASUME is now able to manage a secure and centralized electronic records system enabling an on-line federal audit process.  This project has served as a model for other government agencies and is an initial step to achieving the government’s objective of transforming all agencies to an electronic record management system. 


