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Frequently Ask Questions
1. How do I find and enter the marina?
We are located at 18˚17.3 North and 65˚38 West, on Puerto Rico’s eastern shore, six
nautical miles south of Cabo San Juan, the northeast corner of Puerto Rico. The entrance
is clearly marked on charts, with red and green flashing beacons. The entrance channel is
over 200’ wide. Our controlling depth is 12’ at the Marina entrance.
For more information, please contact our Customer Service office (787) 860-1000, marina@puertodelrey.com or via VHF Channels 16/71.
2. Where can I clear in with Customs and Immigration?
US Customs and Border Protection (CBP) maintains an office at Puerto del Rey. Please
contact CBP at 1-877-529-6840.
For more information, please contact our Customer Service office (787) 860-1000, marina@puertodelrey.com or via VHF Channels 16/71.
3. Where can I rent a car?
Thrifty Car Rental maintains an office and fleet of cars here in our Marina.
Contact them at (787) 860-2030.
4. Is there nearby airport accessibility for private jets?
Puerto del Rey is approximately five minutes by car from the newly opened Ceiba International Airport, which has an 11,200 ft main runway.
5. Is the marina protected from bad weather?
Yes. Our Hurricane tested 2,200 foot long stone revetment breakwater provides excellent shelter.
6. Where can I empty my holding tank?
Our Fuel Dock has a free pump-out station, or you may call our Dockmaster at VHF 71 for
our mobile service at your slip.
7. Where can I get my propane tank filled?
Our Customer Service Office will help make arrangements for this service.
For more information, please contact our Customer Service office (787) 860-1000, marina@puertodelrey.com or via VHF Channels 16/71.
8. Where can I get laundry done?
Puerto del Rey has a laundry facility where you can handle your laundry needs. For dry cleaning our Customer Service Office will help make arrangements for pick-up and delivery service.
For more information, please contact our Customer Service office (787) 860-1000, marina@puertodelrey.com or via VHF Channels 16/71.
9. Are medical services nearby?
Yes. Nearby Fajardo has a modern 180-bed hospital, and the area has numerous private clinics, specialists and labs. We are also 50 minutes by car and 20 minutes by helicopter from San Juan, where you will find the most extensive medical facilities and services in the Caribbean.
10. Are there pharmacies nearby?
Yes. Walgreens Pharmacy is one mile from the Marina.
11. Where can I buy provisions?
Puerto Rico is home to Costco, Sam’s Club, Wal-Mart, Big Kmart, Home Depot, West Marine and other well-known chains. There are also numerous well stocked grocery stores near the Marina. In addition, there is a Convenience Store on site . Our Customer Service Office can also help make arrangements for provisions to be delivered to your yacht.
12. What banking services are available locally?
Puerto del Rey has an ATM available at our main building. Local full-service bank branches within 5 miles of the Marina include Scotiabank, Banco Popular, FirstBank, and Banco Santander among others. UBS, Merrill Lynch (Bank of America) and others are located in San Juan, 50 minutes by car and 20 minutes by helicopter from the Marina.
13. Where is the nearest US Post Office?
The closest US Post Office is less than three miles away in Ceiba.
14. Are FedEx or UPS services available?
Yes. Both Federal Express and UPS make daily calls at the Customer Service Office.
For more information, please contact our Customer Service office (787) 860-1000, marina@puertodelrey.com or via VHF Channels 16/71.
15. Must I be able to speak Spanish?
No. Our office staff is bilingual and you will also find that most stores and restaurants and
other service providers are mostly bilingual as well.
16. Are hotels available nearby?
Yes. There is a wide variety of excellent choices. Please see our "Places of Interest" page
under ‘Hotels’.
17. Where can I go for dinner/cocktails nearby?
There is a restaurant and bar at the Marina. For other options, please see our "Places of Interest" page under ‘Restaurants’.
18. Where is the nearest casino?
The closest is the Waldorf Astoria Collection El Conquistador Casino. Other casinos can be found on our ‘Places of Interest’ page under ‘Casinos’.
19. Are concierge services available in the marina?
Yes. Please contact our Customer Service office (787) 860-1000, marina@puertodelrey.com or via VHF Channels 16/71.
20. Is there a drystack facility on the premises?
Yes, please see our “Drystack & Dryslips” page.
21. Is there a land storage facility?
Yes, please see our “Boatyard and Land Storage” page.
22. Where can I find a florist?
There are numerous florists in the surrounding Ceiba/Fajardo area. For more information, please contact our Customer Service office (787) 860-1000, marina@puertodelrey.com or via VHF Channels 16/71.
23. Where can I find electrical and/or mechanical services? Where can I find sail and canvas services for my vessel? Where can I find electronic equipment for my vessel? Where can I find a service/repair contractor? Where can I find someone to work on my rigging?
Please see our “Service Directory” page.
24. Are boats available for rent or charter?
Yes. Please see our “Service Directory” page.
25. Are there local yacht brokerage firms?
Yes. Please see our “Service Directory” page.
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